Mindgeist implements a solution to optimize the management of ONCE's activities, using voice technology to simplify bookings, queries and confirmations in an inclusive and efficient way.
Key points
- Centralization and automation of activity management.
- Conversational interfaces to make booking and confirmation easier.
- Handling of dynamic data for event booking.
- Seamless integration with existing management systems.
- Solution adapted to users with diverse abilities.
Accessible Activity Management
Organizing inclusive activities is a cornerstone for ONCE, but managing bookings, queries and confirmations is a technical and logistical challenge. Voice interaction technology emerges as an opportunity to simplify these processes, ensuring that all users can access the services autonomously.
Among the challenges identified were:
- Centralizing dynamic data on activities, schedules and locations in an accessible system.
- Creating conversational interfaces that let users interact intuitively with the booking systems.
- Integrating with ONCE’s existing systems to maintain consistency and scalability.
Solution Implemented
Centralization of Activity Information
The solution consolidates dynamic information about activities in a platform that is accessible and optimized for voice assistants:
- Centralized Database:
- Stores information on activities, schedules, requirements and locations, available for real-time queries.
- Dynamic Updates:
- Data is automatically synchronized with internal management systems, ensuring the information provided is up to date.
Conversational Interfaces
Conversational flows were designed to simplify user interaction:
- Simplified Booking:
- Users can search for activities by name, type or location and book directly with voice commands.
- Real-Time Confirmations:
- The system gives immediate answers about availability, bookings made and changes to activities.
- Personalized Queries:
- Adaptive flows allow specific searches, such as “What activities are there this Saturday?”, returning precise and relevant results.
Integration with Existing Systems
To guarantee consistency and scalability:
- Two-Way Integration:
- Data from the voice platform is automatically synchronized with ONCE’s internal systems, including modifications and updates.
- Custom Modules:
- Modules were developed to handle exceptions and specific cases, such as activities with limited places or special requirements.
Impact of the Solution
Key Results:
- Resource Optimization:
- The time spent on manual queries and bookings fell by 60%, allowing ONCE to focus on improving its services.
- Greater Accessibility:
- Users with visual or technological disabilities can now manage their activities autonomously and without barriers.
- Efficient Automation:
- Previously manual processes, such as attendance confirmation, are now done automatically.
Technical Reflection: Innovation in Activity Management
The development of the Actividades ONCE skill highlights how voice technology can solve complex operational problems, transforming the end user’s experience. By combining technical integration, accessibility and personalization, Mindgeist shows its ability to lead solutions that are not only functional but also inclusive.
Do you have a similar challenge? Mindgeist is here to help you transform your processes with voice interaction technology.
Learn More
Explore the Actividades ONCE skill directly on Alexa and discover how voice interaction transforms accessibility: